Store Policy
Shipping & Processing
Orders are processed and prepared for shipment as quickly as possible. Processing times may vary by item, availability, supplier, and order volume.
Once your order ships, you will receive a shipping confirmation with tracking information. Standard delivery is generally 5–7 business-day customer expectation business days after shipment, unless otherwise indicated.
Please note that processing time and shipping/transit time are separate. Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside of our control.
Split Shipments
B. Reed Collections offers merchandise from multiple collections and fulfillment locations. As a result, items purchased within the same order may ship separately.
If your order is divided into multiple shipments:
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Packages may arrive on different dates.
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Each shipment may have a separate tracking number.
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You will receive tracking information as each portion of your order is fulfilled.
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You will not be charged additional shipping fees simply because we fulfill your order in multiple packages.
Receiving one package does not necessarily mean your entire order has been delivered. Please review all tracking information associated with your order.
Returns & Exchanges
Because B. Reed Collections offers curated fashion accessories and limited-availability merchandise, all sales are final.
We do not accept returns or exchanges for change of mind, personal preference, or ordering the incorrect item.
Please carefully review product descriptions, photos, colors, dimensions, and other product details before completing your purchase.
Damaged, Defective or Incorrect Items
We want your order to arrive in the condition expected.
If you receive an item that is damaged, defective, or different from the item ordered, please contact B. Reed Collections within 3 calendar days of confirmed delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the shipping packaging, when applicable
Once reviewed, eligible claims will be resolved through a replacement, store credit, or refund, as appropriate based on the circumstances and product availability.
Please do not discard damaged merchandise or its original packaging until your claim has been resolved.
Shipping Addresses
Customers are responsible for providing a complete, accurate, and secure shipping address at checkout.
Please review your shipping information carefully before submitting your order.
B. Reed Collections is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the address provided by the customer at checkout was inaccurate or incomplete.
If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or fulfillment.
Tracking & Delivered Packages
Tracking information will be provided when available once your order has shipped.
An order is considered delivered when the shipping carrier's tracking information confirms delivery to the address provided at checkout.
If tracking shows your package as delivered but you cannot locate it, please first:
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Check around the delivery location and with members of your household.
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Check with neighbors, your building office, mailroom, or front desk when applicable.
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Allow up to 24 hours, as some carriers may update tracking shortly before final delivery.
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Contact the shipping carrier using your tracking number.
If you still cannot locate the package, please contact B. Reed Collections so we can assist you in determining the appropriate next steps.
I prefer this wording to simply saying “Delivery is defined by the provided USPS tracking number.” It protects the business while sounding substantially more customer-friendly.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, transit delays may occasionally occur.
B. Reed Collections will assist customers with available tracking information; however, carrier delays caused by weather, peak shipping periods, service interruptions, or other circumstances outside our control may affect estimated delivery dates.
If tracking has not updated for four business days or a package appears to be lost in transit, please contact us so that we can submit a USPS claim.
Order Changes & Cancellations
Orders may begin processing shortly after purchase.
If you need to request a cancellation or order change, please contact us as soon as possible. We cannot guarantee cancellations or modifications once an order has entered fulfillment or shipped.
Product Colors & Appearance
We make every effort to represent product colors and details accurately. However, colors may appear slightly different depending on screen settings, lighting, photography, and device displays.
Minor variations in color or appearance resulting from these factors are not considered defects.
Holidays & Carrier Closures
Orders are not processed or delivered on postal holidays or other days when the applicable shipping carrier is closed.
During holidays, peak shopping periods, severe weather, and other high-volume periods, processing and delivery times may be longer than usual.
Questions About Your Order
Questions? We're happy to help.